Privacy Policy

Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third parties. Here's what we collect:

Personal Data

When you register an account, place an order, or fill out a contact form, we may collect the following types of personal data:

• Name and contact information (email address, phone number, mailing address)
• Billing information and payment details
• Account credentials
• Your communications with CloudSip customer service
• Demographic information such as age and gender (if you choose to provide it)

Device Information

When you use our website or mobile application, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Device identifiers
• Access times and dates

Smart Bottle Usage Data

Our smart bottles, when connected to the CloudSip mobile application, can collect the following information:

• Hydration data (water consumption volume and frequency)
• Beverage temperature readings
• Usage patterns and statistics
• Location data (only when location services are enabled)

How We Use Your Information

We use the information we collect for various purposes, including:

Providing Our Services

• Process and fulfill your orders
• Register and maintain your account
• Enable the smart features of your CloudSip bottle
• Provide customer support and respond to inquiries
• Send transactional emails and order confirmations

Improving Our Products and Services

• Analyze usage patterns to enhance user experience
• Develop new features and products
• Troubleshoot technical issues
• Conduct research and analysis to improve our technology

Marketing and Communication

• Send promotional emails about new products, special offers, or other information (if you've opted in)
• Deliver relevant website content and advertisements
• Measure the effectiveness of our marketing campaigns
• Facilitate social sharing functionality

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and mobile application and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use

• Essential cookies: Necessary for the basic functionality of our website
• Preference cookies: Enable us to remember your preferences and settings
• Analytics cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to track visitors across websites to display relevant advertisements

Your Cookie Choices

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website. You can learn more about cookies and how to manage them in your browser settings.

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

If CloudSip is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and applicable legal requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request copies of your personal information. This right of access allows you to be aware of and verify the lawfulness of the processing.

Correction

You have the right to request that we correct any information you believe is inaccurate or complete any information you believe is incomplete.

Deletion

You have the right to request that we erase your personal data, under certain conditions. Please note that we may not be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Restriction of Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Opt-out of Marketing

You can opt-out of receiving marketing communications from us at any time by following the "unsubscribe" link in any marketing email we send, or by contacting us directly.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the data, including personal data, to Australia and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +61 2 3456 7890
• By mail: Privacy Officer, CloudSip Bottles, 42 Innovation Drive, Sydney Tech Park, NSW 2000, Australia