Contact Us
Get in touch with the CloudSip team
How Can We Help You?
We're here to answer any questions you might have about CloudSip smart bottles. Whether you need product support, have partnership inquiries, or simply want to learn more about our innovative hydration solutions, our team is ready to assist you.
Call Us
Our customer support team is available during business hours
- (488) 800-8278 ext. 182
- Support: +61 2 8745 9000
Visit Us
Drop by our headquarters or one of our experience centers
- 19855 Gutierrez Trace
Port John, NY 02187 - Australia HQ: 42 Innovation Drive, Sydney Tech Park, NSW 2000
Business Hours
When you can reach our team
- Monday - Friday: 9:00 AM - 5:00 PM AEST
- Saturday: 10:00 AM - 2:00 PM AEST
- Sunday: Closed
Australian Headquarters
42 Innovation Drive
Sydney Tech Park
NSW 2000, Australia
Main Line: +61 2 8745 9000
Sales: +61 2 8745 9001
Support: +61 2 8745 9002
Find Us
Send Us a Message
Have a question about CloudSip bottles? Fill out the form below and our team will get back to you as soon as possible.
Frequently Asked Questions
How do I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your CloudSip account to view order status and tracking details.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not completely happy with your CloudSip bottle, you can return it within 30 days of receipt for a full refund or replacement.
How long does the battery last?
The rechargeable battery in CloudSip bottles typically lasts 30+ days on a single charge with normal usage. Recharging takes approximately 2 hours using the included USB-C cable.
Is CloudSip available internationally?
Yes, we ship to most international destinations. Please note that shipping times and costs vary by location. International orders may be subject to import duties and taxes.
Need More Help?
Our comprehensive support center has detailed guides, troubleshooting tips, and video tutorials.
Visit Support Center